Heymandi Safety Policy
Our Commitment:
We seriously care about the safety, security and well-being of our users. We are happy to see that we are facilitating hundreds of thousands of new matches everyday. Even though just a small portion of these matches have led to users falling victim to criminals, we still believe it is too many to have one for these abusive behaviors.
We do not stop to update our platform, build new partnerships and enhance our technologies in order to foster a respectful environment for meeting new friends. Whether you’re in Canada, US or Hong Kong - our goal remains the same: a safe and positive experience for users on our platform. You may find our safety practices below:
Our Safety Tools:
We are using (and will continuously invest in) both manual and automated moderation/ review processes and systems for preventing, monitoring and removing such inappropriate behavior as impersonation, harassment and more from our platform. Our system and process includes manual reviews of suspicious profiles, activity, and user generated reports, automatically scans profiles for inappropriate language and images; banning or limited functioning of suspicious accounts; as well as blocking of facebook / google accounts, emails, phone numbers, IP addresses and other identifiers associated with those abusive accounts. We do not tolerate harassment and report any instance of misconduct and/or anyone who violates our Community Guidelines or Terms of Use by our community are strongly encouraged, through the self-reporting tool featured on all Heymandi accounts or by contacting our team online. Once we receive reports from users, our dedicated community team shall take all necessary measures, which may include removing the content, banning the user, or notifying the appropriate law enforcement resources. We are always open to working with law enforcement, where possible, to protect our users.
Response to Reports of Assault:
Any users who believe they have been a victim of a crime, we strongly recommend to report that to law enforcement bodies. Our team will respond promptly to reported crimes and take appropriate actions and will fully cooperate with law enforcement bodies in any investigation. Heymandi users can also easily report cases of abuse or assault in-app or online.
Heymandi will identify the abusive account and ban it from using when we receive users reports of an assault.
Government Relations
To make our platform a safer place for users, we are open to work with governments around the world.
User Education:
Safety tips can be found both online or through the app for user education and empowerment. We hope our users could make smart and safe choices when they use Heymandi.
Fraud
Fraud of any kind is not acceptable at Heymandi. We do not tolerate predatory behavior here. To do that, our team has been using leading technology that scans for fraud and reviews each and every account for inappropriate language, we also review suspicious profiles and activity manually that are caught by our system and user generated reports . No one should send money to someone they haven't met in person. In addition, in instances of any individual who has requested financial information, we encourage our members to report through our self reporting tool. We wish these actions could help stop almost all scams and help prevent the next potential victim from appearing.
Data Privacy and Platform Security:
We care about users’ privacy at Heymandi and we would make sure our standard mark to applicable privacy law and industry standards. Having known that it is a private matter that you are on the app, we have strict policy and management system to restrict unrelated employee except dedicated team access to user communication and data. Keep our users’ data safe and private is definitely our principle.
Users’ data belong to users, that ‘s why we facilitate users to be able to request a copy of their data at any time. Our up to date data practices is always available to the general public through our Privacy Policy accessible on our website and app both.
We also constantly review our security tools, practices and technology to best protect our users, in order to avoid tipping off any potentials attackers, we would not discuss those in detail.
Additional Policies and Information:
All users must follow our community guidelines Community Guidelines, these guidelines are here to make sure Heymandi product’s primary objective - meeting new people can be met. Reporting of unwelcome behavior cases is strongly recommended. Reporting a user for inappropriate conduct is straightforward and easy to do. On any given user on the candidate list, users can swipe left and select ‘Report’. Users can also report another user by hitting the i button at the top right corner of the chatroom and tap ‘Report’ inside the information page.
We are practising the following policies to make Heymandi communities more safe:
Inclusivity
Heymandi welcomes you no matter your gender identity, sexual orientation, race and background.
Harassment
Heymandi has no tolerance for harassment. Users are encouraged to report inappropriate behavior so that our dedicated team can understand further and take necessary action base on the reportings.
Minors Usage:
Heymandi is not for 18 or below users. Our system and process includes manual reviews of suspicious profiles, activity, and user generated reports, automatically scans profiles for inappropriate language and images; banning or limited functioning of suspicious accounts; as well as blocking of facebook / google accounts, emails, phone numbers, IP addresses and other identifiers associated with those abusive accounts. In short, we are doing all we can to prevent and remove minors from our app.
Selling /Prostitution:
Selling goods or services of any kind- is against our Terms of Use. Reports from users are important, our dedicated team will take appropriate actions including remove or ban the users upon users’ generated reportings on any accounts violating our terms.
Illegal Substances:
Our automated system and manual review processes is in place to ban users from promoting illegal substances which violate our Terms. Again, we strongly encourage our users to report when they encounter those.